Long Waits for Federal Rental Aid Leave Milwaukee-Area Residents Fearing Eviction

Some renters say they waited months to find out whether they qualified for thousands of dollars in emergency help to pay past-due rent. Some are still waiting.

Wisconsin Watch

July 16, 2021 • Southeast Region

FacebookRedditGoogle ClassroomEmail
A For Rent sign in front the porch and entrance to a house

With long waits for rental assistance and the growing tide of evictions looming, some renters are questioning how Milwaukee County and the city will keep thousands of residents afloat. (Credit: Isaac Wasserman / Wisconsin Watch)

Logo of Wisconsin Watch: The Wisconsin Center for Investigative Journalism

By Vanessa Swales, Wisconsin Watch


Freda Young had to move quickly in November. A dispute with her upstairs neighbor made staying in her home unsafe, she said. The Milwaukee woman was juggling moving and caring for her daughter, who suffers from seizures. Three months had passed without an update on the status of her application for thousands of dollars in rental assistance. Young was terrified she and her two children would be left homeless.

A couple who asked to be identified as Ester and Jose Pérez because they lack permission to be in the United States also waited months to learn whether their request for assistance under a pandemic relief program was granted. They wondered: Should they reapply in hopes of a better chance at getting help?

Heather Hanson applied in April for the second round of rental assistance that the federal government released. After not hearing back for months, she brainstormed other ways to help pay her rent.

These are but a handful of Milwaukee County residents interviewed by News414 — a service journalism collaboration between Milwaukee Neighborhood News Service and Wisconsin Watch — who are struggling to navigate rental assistance programs offered through Milwaukee County and the city of Milwaukee.

Statewide, rental assistance disbursement is handled through the Wisconsin Community Action Program Association (WISCAP), 13 of its regional agencies and Energy Services Inc. From March through late June, the state program distributed almost $35 million in federal funds to just over 10,000 households — of the $322 million available from the federal government that must be disbursed by the Sept. 30, 2025 deadline. The program, which Gov. Tony Evers launched in February, does not require that recipients have legal residency in the United States.

The city of Milwaukee and Milwaukee County run their own housing assistance programs financed in part by the federal government. They collectively received more than $32.5 million in the latest federal package to help tenants struggling with rent. Brown, Dane and Waukesha counties also run separate aid programs, as does the city of Madison.

Community Advocates, which provides rental assistance to Milwaukee and Waukesha counties, says it has yet to tap the latest batch of federal funds as it works with county and state officials to secure leftover dollars from an earlier round of pandemic relief that expires sooner. Securing those funds will allow Community Advocates to serve additional renters in Milwaukee, where the need will remain incredibly high, explained Deborah Heffner, the agency’s housing strategy director.

The Social Development Commission (SDC), which began disbursing its latest round of aid in May, said it had sent about $4.1 million to 1,036 Milwaukee households as of July 9. Community Advocates since March 1 has distributed more than $10.8 million to 3,700 Milwaukee County households and nearly $1.3 million to 360 households in Waukesha County.

Brad Paul, WISCAP’s executive director, said his agency will ensure that all federal dollars provided to the state to help Wisconsin renters is disbursed.

“Housing insecurity remains a serious issue in Wisconsin, so unless, or until we solve that, the money will continue to serve a critical need right up to the deadline,” Paul wrote in an email.

George Hinton, CEO of SDC, blames delays in processing applications on the slow appointment of his agency as the citywide agency. Renters flooded the group with inquiries after learning that Milwaukee had funds for another round of assistance — but before SDC was set up to take applications, creating a long waiting list. Hinton believes SDC is making progress and aims to start distributing $1 million in aid each week. Heffner says her agency is processing applications from Milwaukee County as quickly as possible.

Moratorium set to expire

The assistance comes at a critical time. A nationwide U.S. Centers for Disease Control and Prevention moratorium on certain evictions is set to expire on July 31. That means potential hardship for millions of struggling renters across the country.

With long lines for rental assistance and the growing tide of evictions looming, some renters are questioning how Milwaukee County and the city will keep thousands of residents afloat.

Young, who works as a medical assistant for Froedtert Menomonee Falls Hospital and lives with her two teenage children, applied for rental assistance back in November to cover the costs of being furloughed and renting another apartment in West Allis. She said she felt unsafe in her previous home.

A paper sign taped to the window of a door

A sign inside a Boost Mobile store on Milwaukee’s Atkinson Avenue encourages renters facing eviction to call Community Advocates to apply for emergency rental aid. Photo taken Sept. 4, 2020. (Credit: Coburn Dukehart / Wisconsin Watch)

While her new landlord readily agreed to accept the first month’s rent and security deposit through Community Advocates, payments were delayed. Young did not know why it was taking so long to get the assistance. Young’s landlord didn’t receive payments until January.

“It was hard — that’s why some people are skeptical about taking payments from Community Advocates, because they feel like it’s going to be a long time or they’re not going to get paid at all,” Young said.

The moratorium, which was established nine months ago, protects renters, who expect to earn less than $99,000 in income this year (or less than $198,000 if filing a joint tax return) and are behind on rent due to the pandemic and sign an affidavit. Tenants must attest that they have sought rental assistance and, if evicted, would likely become homeless or would be forced to live in close quarters with other people. In all, Congress has sent out $46.5 billion in two waves of funding to the states to help renters stay in their homes.

‘Tsunami’ of evictions expected

Despite the moratorium, Milwaukee County has seen hundreds of eviction filings each month. Between March 1 and July 8, there were 2,270 evictions filed and judgments in 56 cases — with more than a dozen judgements involving multiple tenants. But the numbers remain far below pre-moratorium levels.

“Moving into 2021, not only do you see sort of a reduction in filings, but you also see a reduction in essentially, how many evictions are actually resolved with a judgment for eviction,” explained Branden DuPont, a data analyst at the Medical College of Wisconsin which runs the Milwaukee Evictions Tracker.

Many ascribe the downturn to the many efforts to prevent evictions, either through rental assistance or mediation provided by service agencies. Renters fear the end of the moratorium will hasten eviction filings and spur more landlords to knock at their doors demanding overdue rent.

“There’s a tsunami of evictions coming,” said Amara Lang, a member of the Milwaukee Autonomous Tenants Union — an all-volunteer organization fighting to end housing insecurity. “There’s gonna be a massive reckoning in this nation with a housing crisis.”

“There are already evictions filed waiting for this to expire. I don’t think the city is prepared,” Lang added.

Three people pose in a room, two standing and one seated, next to a table with protest signs

From left, Milwaukee Autonomous Tenants Union members Maher, Karianne and Amara Lang are seen in Milwaukee alongside signs they brought to a protest against a landlord who recently raised rent. Maher and Karianne asked that their last names not be used. While facing eviction in April, Karianne applied for multiple rental assistance programs but did not hear back. Photo taken June 24, 2021. (Credit: Will Cioci / Wisconsin Watch)

The Pérezes, who live with their three young daughters and her parents, never heard back about an application they submitted in November to SDC. But due to the agency exhausting previous rounds of money and a waiting list that surged to about 4,000 people in November, Hinton suggested their application likely was not processed and they would have to reapply to the new round of rental assistance.

The Pérezes fell into financial trouble when COVID-19 hit. Ester Pérez lost her job after the school where she worked shut down. Her husband’s hours at a restaurant were also reduced. Jose Pérez had to take on extra part-time jobs doing cleaning and working outside to make enough money to get by.

After News414 and Wisconsin Watch interviewed Hinton and notified him of the Pérezes’ case — and the couple also called the agency — they were told that they would shortly receive a new application and a phone call regarding their request.

“I hope they don’t take too long,” Ester Pérez wrote in a text message.

Navigating ‘bottlenecks’

In April 2020, Karianne, who asked that her last name be withheld, was facing an eviction. She applied for rental assistance through SDC, Community Advocates and a formerly federally financed rental assistance program through Hope House of Milwaukee. She said she didn’t hear back from any of them, despite numerous attempts to contact the agencies. Karianne was ultimately served with an eviction notice and had to go to court to stay in her home.

“There are so many people that need help right now, unfortunately. And I think it’s just a matter of the system is just so backlogged, and so they’re just drowning right now,” said Karianne, who now volunteers with the Milwaukee Autonomous Tenants Union.

Karianne and a dog sit on a couch facing table with protest signs

Karianne, who asked that her last name be withheld, was facing an eviction in April 2020. She applied for multiple rental assistance programs but never heard back, despite numerous attempts to contact them. She ultimately received an eviction notice, which required her to go to court to stay in her home. “There are so many people that need help right now, unfortunately. And I think it’s just a matter of the system is just so backlogged, and so they’re just drowning right now,” she says. Karianne now volunteers with the Milwaukee Autonomous Tenants Union. She is seen at a friend’s apartment on June 24, 2021 with signs the union brought to a protest against a landlord who recently raised rents. (Credit: Will Cioci / Wisconsin Watch)

Community Advocates says its turnaround time for applications to be processed is between 21 and 30 days. But that does not include the time between residents submitting their applications and contact from a case manager to begin processing the request. For Hanson, the delay pushed her to the edge financially.

Hanson lives with her two daughters in South Milwaukee. She applied for rental assistance through Community Advocates at the end of April. While she has kept her bills and expenses to the bare minimum, she was forced to consider taking on a part-time job to make ends meet. But with homeschooling her children and working a full-time job already, it didn’t seem feasible.

“I couldn’t work a part-time job and then be able to help them with their homework,” Hanson said. “I was trying to think of another solution, but I think just working Saturday and Sunday would not have been enough to cover it. And then I would never have had time with the kids.”

In June, Community Advocates finally notified her that she was eligible and needed only to provide a little more documentation to start the process. Hanson hopes it won’t take long.

“Our goal right now is just to make sure that we review everyone in the portal,” Heffner said. “We’re just trying to work through the applications as much as possible and look at any bottlenecks and address anyone that, for one reason or another, they’re still in queue.”

A two-story house with a "For Rent" sign in front

A “for rent” sign is seen outside of a home on Griffin Street in Milwaukee on June 29, 2021. Several renters say they are struggling to navigate federally funded rental assistance programs offered through Milwaukee County and the city of Milwaukee. (Credit: Isaac Wasserman / Wisconsin Watch)

How to get rental assistance in Wisconsin

A guide to navigating assistance programs for those at risk of eviction during the pandemic.

If I haven’t applied yet, am I still eligible and what help can I get?

Yes. Eligible applicants may receive up to 15 months of aid in a combination of rental payments and/or security deposits. These payments will be paid directly to the landlord on behalf of the tenant. To apply, applicants must:

  • Be an adult Wisconsin resident; assistance does not require that a recipient be a legal resident of the United States.
  • Have a household income at or below 80% of the county median income in the month of or prior to the application date and experienced financial hardship or significant costs due to the COVID-19 public health emergency.
  • Be at risk of becoming homeless or experiencing unstable housing.

How do I apply?

There are two programs in Milwaukee:

  • Community Advocates serves Milwaukee and Waukesha counties and can be reached online or at 414-270-4646. You can also pick up and drop off a hard copy application at their office at 728 North James Lovell St. in Milwaukee from 9 a.m. to 5 p.m., Monday through Friday. Waukesha County residents can pick up and drop off hard copy applications at these sites.
  • The Social Development Commission (SDC) serves the city of Milwaukee and can be reached online or at 414-906-2700. You can also head to their main office at 1730 West North Ave. in Milwaukee to get in-person help with your application.

If you do not live in Milwaukee County, there are other agencies that can help you.

The Wisconsin Community Action Program Association (WISCAP) coordinates the program through its member agencies. Most agencies offer online applications, but some instruct applicants to send an email requesting a WERA application. Apply at the agency that serves your county, as outlined below:

If you live in Brown and Dane counties and the city of Madison, here’s where renters there can go:

  • Newcap serves Brown County and can be reached at 800-242-7334.
  • Tenant Resource Center serves Madison and surrounding Dane County. It can be reached online or at 608-257-0006.

To apply you must provide the following information and documentation:

  • Driver’s license or state ID.
  • Documentation of income you receive.
  • Proof of financial hardship (including loss of employment, reduced hours of employment and an applicant or other adult in household not working in order to supervise virtual learning).
  • Eviction notice or arrears statement.

If I’m in Milwaukee, should I apply to both SDC and Community Advocates?

SDC and Community Advocates have recommended against applying to both programs, because it would add to the backlog of cases still needing to be processed by the agencies. Representatives of the Milwaukee Autonomous Tenants Union, however, have recommended that residents apply to all programs they are eligible for because one application could be processed much faster than the other.

Am I eligible if I am undocumented, a non-citizen or have no Social Security number?

Rental assistance funds come from the federal government, and Congress left eligibility open to non-citizens — including those who lack Social Security numbers or are undocumented. Neither states nor local governments may impose their own immigration restrictions in lieu of the federal government, according to a National Housing Law Project fact sheet.

Wisconsin residents can apply for rental assistance as long as they meet income-related requirements.

Applicants will not be asked about their immigration status at any point during the process.

Accepting rental assistance should not harm an immigrant’s application for legal status under the concept of the “public charge,” legal experts say.

What do I do if my application is still pending and my landlord still hasn’t received payment?

Try asking the organization you applied to for an update.

If you’re a Milwaukee resident struggling to get a hold of a representative, contact the Milwaukee Autonomous Tenants Union at 414-410-9714 or via email [email protected] to speak with volunteers who can directly reach out to their contacts at either SDC or Community Advocates.

Alternatively you can contact us, News414, by texting “MKE” to 73224. For Spanish, text “MKEESP” to 73224. We will try to connect you with the right folks to get an update on your application and any other information you might need.

Who else can I contact for help?

  • Legal Aid Society of Milwaukee: 414-727-5300
  • Mediate Milwaukee: 414-939-8800
  • Legal Action of Wisconsin: 855-947-2529
  • Milwaukee Autonomous Tenants Union: 414-410-9714


The nonprofit Wisconsin Watch collaborates with WPR, Wisconsin PBS, other news media and the University of Wisconsin-Madison School of Journalism and Mass Communication. All works created, published, posted or disseminated by Wisconsin Watch do not necessarily reflect the views or opinions of UW-Madison or any of its affiliates.

Statement to the Communities We Serve

There is no place for racism in our society. We must work together as a community to ensure we no longer teach, or tolerate it.  Read the full statement.