IT Support Analyst

POSITION SUMMARY

Wisconsin Public Media (WPM) is home to PBS Wisconsin and Wisconsin Public Radio (WPR) and is headquartered on the University of Wisconsin-Madison campus.

Reporting to the WPM Computer Services Manager, the IS Workstation Analyst works under general supervision and independently provides multidisciplinary information technology services to support routine to moderately complex IT functionality according to work unit or program’s business goals and objectives.

DEGREE AND AREA OF SPECIALIZATION

No degree required. Degree in IT is preferred

MINIMUM YEARS AND TYPE OF RELEVANT WORK EXPERIENCE

– Two or more years of desktop/applications support services experience.
– Proficiency in Microsoft Windows operating system.
– Proficiency in troubleshooting Office 365/Office Suite (Access, Excel, Word, PowerPoint)
– Proficiency in troubleshooting Microsoft Outlook.
– Be able to provide after-hours on-call support for Pledge Drives (approximately 10 evenings per year).
– Strong time-management skills with ability to prioritize and multitask.
– Excellent problem-solving skills.
– Excellent oral and written communication skills.
– Strong customer service skills

NOT REQUIRED BUT DESIRABLE QUALIFICATIONS

– Experience with troubleshooting Adobe Creative Suite.
– Familiarity with Apple products and software.
– Familiarity with Microsoft Active Directory (Creating accounts, security groups, group policy and permissions).
– Knowledge of Qualys, Cisco AMP, Jira and WorkspaceONE.

 PRINCIPAL DUTIES

– Answers routine to moderately complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access.
– Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs.
– Researches potential technology purchases and makes recommendations to leadership according to work unit business needs and requests.

ADDITIONAL INFORMATION

This position will start remotely with the expectation of moving back on site to UW Madison campus at some point.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

HOW TO APPLY:

Apply online by May 30, 2021. The job number is 234026.
The following must be received for your application to be complete: 1) Resume; 2) A cover letter describing how your experience relates to the job duties and minimum and desirable qualifications; 3) List of at least 3 professional references with titles, emails, and phone numbers (include at least one supervisory reference).

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

Questions? Contact: Kate O’Connor, Wisconsin Public Media, 821 University Avenue, Madison, WI, 53706; 608-262-5221; [email protected].